Fitted.
And still here to help.

Keep the care information supplied with your windows, doors, glass and hardware. Follow those instructions for cleaning, lubrication and use, as requirements can differ between products.

• Use suitable, non-abrasive cleaning methods and avoid harsh chemicals unless the product guidance permits them.
• Keep accessible tracks and drainage routes free of loose debris without dismantling the product.
• Do not force a stiff handle, hinge or lock. Contact us if operation changes.
• Avoid adjusting or removing hardware unless the relevant instructions or our team advise you to do so.

Email info@blueskywindowsservices.co.uk with the subject “Aftercare” and include:

• Your name and installation address.
• Order or warranty reference and installation date, if available.
• The product affected and a clear description of what has changed.
• Photographs, and whether the issue affects closing or securing the opening.

You can also call 07546 891006. If a window or door cannot be secured, make that clear when contacting us so we can understand the situation. We do not advertise a 24-hour emergency service.

The documents supplied for your order set out any guarantee cover, duration, conditions and exclusions. Keep these with your order paperwork. We assess the reported issue against the relevant specification and documents; a service enquiry does not automatically establish guarantee cover.

Any company guarantee is additional to your statutory rights. If you are unhappy with how an issue is handled, see our complaints page.